1. Introduction

At DrMindConnect, we understand the sensitivity of mental health information and recognize the importance of maintaining the confidentiality and integrity of the personal and health-related data we collect from our clients, visitors, and therapy seekers. This Privacy Policy applies to all individuals who:

• Visit our website
• Use our services
• Interact with us via email, forms, chat, or other communication channels

2. Types of Information We Collect

We collect both personally identifiable information (PII) and non-personal data to provide you with a secure and customized mental health service experience.

   A. Personally Identifiable Information

• • Full name
  • Email address
  • Phone number
  • Gender, age, date of birth
  • Country, city, postal address
  • Emergency contact information
  • Any identifying health or behavioral data provided by you
  • Payment and billing information (processed via secure gateways)

   B. Health Information (Sensitive Data)

• • Mental health concerns, symptoms, and therapy goals
  • Therapy session notes (if any, maintained by therapist only)
  • Intake form responses
  • Ongoing or past diagnoses, medication (if disclosed voluntarily)
  • Previous counseling or medical history (if relevant to care)

   C. Technical & Usage Data

• • IP address
  • Browser type, version, and device information
  • Operating system
  • Referrer URLs
  • Pages visited and time spent
  • Cookies and analytics data

3. How We Collect Information

Information may be collected through:

• Online forms and questionnaires
• Booking or appointment requests
• Email, chat, or message communication
• Payment gateway during billing
• Cookies and tracking technologies (explained in section 7)

4. Why We Collect Your Data

We collect and process your data for the following purposes:

   A. To Provide Mental Health Services

• • Schedule and manage therapy sessions
  • Match clients with suitable therapists
  • Maintain records necessary for care continuity
  • Ensure therapist accountability and service follow-up

   B. To Manage Your Account

• • Provide login access, account settings, and security alerts
  • Send appointment reminders, feedback requests, or updates

   C. To Improve Our Platform

• • Understand user needs and preferences
  • Analyze trends and enhance website usability

   D. To Meet Legal and Ethical Obligations

• • Maintain clinical records as per applicable professional codes
  • Respond to legal requests or ethical duty (e.g., imminent harm reporting)

5. Legal Grounds for Processing

We process your data based on:

• Your explicit consent (e.g., agreeing to this policy)
• Contractual necessity (e.g., when booking sessions)
• Legal obligation (e.g., recordkeeping for mental health care)
• Legitimate interest (e.g., preventing fraud or misuse)

6. Confidentiality of Therapy Sessions

All therapy sessions are strictly confidential.

• Therapists maintain secure, password-protected digital notes (if taken).
• No session is recorded or disclosed without your written consent.
• Confidentiality may be lawfully broken only if:
• You express intent to harm yourself or others
• There is suspected abuse of a minor or vulnerable adult
• A court of law issues a legal order

7. Use of Cookies & Tracking Technologies

We use cookies to enhance your experience. Cookies are small files stored on your device. They help us:

• Keep you logged in
• Remember user preferences
• Analyze website traffic using tools like Google Analytics

You can disable cookies in your browser settings; however, certain features may not function properly.

8. Third-Party Services

We use third-party tools and providers to operate our services, including:

• Payment gateways (e.g., SSLCommerz, Stripe, bKash/Nagad)
• Video conferencing platforms (e.g., Zoom, Google Meet)
• Email automation or support tools (e.g., MailerLite, Tawk.to)

All partners are required to protect your data according to contractual agreements and data protection standards.

9. Data Storage and Security

We take robust technical and organizational measures to secure your data:

• SSL-encrypted data transmission
• Password-protected therapist portals
• Role-based access (only authorized personnel access your info)
• Regular backups and system security audits
• Despite our efforts, no system is 100% secure. Use of the platform is at your own risk.

10. Data Retention

• Therapy-related data may be retained for up to 7 years (standard mental health recordkeeping period), unless law requires longer.
• Non-health data (e.g., login records) may be stored for statistical or security purposes.
• You may request deletion of your account and non-clinical data anytime (see section 12).

11. Data Sharing Policy

We will never sell, rent, or trade your personal data. We may only share your data with:

• Your therapist (for service purposes only)
• Legal authorities if required by law
• Emergency services in life-threatening situations

12. Your Rights

You have the right to:

• Request access to your data
• Request correction or update
• Request deletion of personal (non-clinical) data
• Withdraw consent at any time
• File a complaint with us or your local data protection authority

To make a request, email us at support@drmindconnect.com.

13. Children’s Privacy

Our services are not intended for children under 18.
If you are under 13, you may only use our platform under the supervision of a parent or legal guardian.

14. International Users

If you are accessing our website from outside Bangladesh, please note that your data may be transferred, stored, or processed in Bangladesh where our servers are located. By using our services, you consent to this transfer.

15. Changes to This Policy

We reserve the right to update this policy at any time. When we do, we will:

• Change the “Effective Date” above
• Notify users via email or website alert (if major changes are made)

You are encouraged to review this page regularly.

16. Contact Information

For questions, requests, or complaints about this Privacy Policy, please contact:

Email: contact@drmindconnect.com
Website: www.drmindconnect.com
Business Address: Florida, Alaska Division, United States

Final Disclaimer
This Privacy Policy is for informational purposes and may not constitute legal advice. Please consult a legal advisor for compliance with local or international data privacy laws (e.g., GDPR, HIPAA).